Shipping policy
Shipping Policy
Last updated: 4th May 2026
At Storylands Atlas, we sell a mix of digital products, personalised products, made to order items, collectables, apparel, farm boxes, and story-led merchandise.
Some physical products are produced and shipped by fulfilment partners in Canada, the United States, and China.
This means your order may ship from one of these countries depending on the product, supplier, stock location, and delivery address.
Digital products are not shipped. They are delivered by email, download link, customer account, or another digital delivery method.
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Where Our Products Ship From
Storylands Atlas physical products may ship from fulfilment partners located in:
Canada
United States
China
Some orders may contain items from more than one fulfilment location.
If your order includes multiple products, they may arrive in separate parcels.
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Where We Ship To
We currently aim to ship selected physical products to:
Canada
United States
Europe
Australia
South East Asia
International, rest of world
Shipping availability may vary by product, supplier, fulfilment location, and delivery address.
If your location is not available at checkout, that product may not currently ship to your area.
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Shipping Profiles
Different products may have different shipping profiles based on where they are produced and where they are being delivered.
Canada fulfilment
Products shipping from Canada may be available for delivery to:
Canada
United States
Europe
Australia
South East Asia
International, rest of world
United States fulfilment
Products shipping from the United States may be available for delivery to:
United States
Canada
Europe
Australia
South East Asia
International, rest of world
China fulfilment
Products shipping from China may be available for delivery to:
Canada
United States
Europe
Australia
South East Asia
International, rest of world
Shipping options, costs, and delivery estimates will be shown at checkout where available.
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Order Processing
Orders are processed after payment has been received.
Processing times vary depending on the product.
Standard physical products are usually processed within:
[Insert timeframe, for example 2 to 7 business days]
Personalised, custom, or made to order products may take longer.
These may include:
Personalised farm boxes
Custom name merchandise
Made to order apparel
Personalised prints
Custom collectables
Limited edition story products
Product pages may include specific production or processing times.
During busy periods, seasonal launches, limited drops, or farm story releases, processing times may be longer.
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Digital Product Delivery
Digital products are delivered electronically.
This may include:
Audio stories
Story chapters
eBooks
PDFs
Recipe cards
Colouring pages
Printable quests
Digital art
Rune packs
Digital collectables
Digital products may be delivered by email, download link, customer account, or a third-party digital delivery app.
Please check your email address carefully before completing checkout.
If you do not receive your digital product, check your junk or spam folder first.
If you still cannot access your product, contact us at:
[Insert support email]
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Shipping Rates
Shipping rates are calculated at checkout.
Rates may depend on:
Delivery country
Product size
Product weight
Packaging requirements
Shipping method
Fulfilment country
Supplier or fulfilment partner
Some products may have free shipping, flat rate shipping, or product-specific shipping.
Any available shipping options will be shown at checkout before payment.
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Estimated Delivery Times
Delivery times are estimates only.
Estimated delivery times vary depending on:
Product type
Fulfilment country
Delivery country
Shipping carrier
Customs processing
Peak periods
Local postal conditions
General estimated delivery times:
Canada: [Insert timeframe]
United States: [Insert timeframe]
Europe: [Insert timeframe]
Australia: [Insert timeframe]
South East Asia: [Insert timeframe]
International, rest of world: [Insert timeframe]
Delivery times do not include order processing or production time.
Personalised and made to order products require production time before shipping.
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Made to Order and Personalised Products
Some Storylands Atlas products are created after your order is placed.
These items may take longer to produce and ship.
This may include:
Custom story merchandise
Personalised children’s name products
Personalised farm boxes
Made to order apparel
Custom prints
Limited edition collectables
Please check all spelling, names, sizes, colours, and personalisation details before placing your order.
Once production has started, details may not be able to be changed.
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Split Shipments
If your order includes multiple products, they may arrive separately.
This can happen when products are:
Digital and physical
Made by different suppliers
Fulfilled from different countries
Personalised or made to order
Shipped at different production stages
You may receive separate shipping notifications for different parts of your order.
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Shipping Carriers
Orders may be shipped using carriers such as:
Canada Post
USPS
UPS
FedEx
DHL
Australia Post
Local courier networks
International postal services
Print on demand fulfilment partners
Other shipping providers
The carrier used may depend on your location, product type, fulfilment country, and shipping method selected at checkout.
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Tracking
Where tracking is available, tracking details will be sent to the email address provided at checkout.
Tracking may take time to update after your order has shipped.
Some low-cost, standard, or international shipping options may have limited tracking.
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Customs, Duties, Taxes, and Import Fees
International orders may be subject to customs duties, taxes, import fees, VAT, GST, brokerage fees, or other local charges.
These fees are the customer’s responsibility unless stated otherwise at checkout.
Storylands Atlas is not responsible for delays caused by customs, border processing, local tax rules, or import requirements.
Please check your local import rules before placing an international order.
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International, Rest of World Shipping
Some products may be available for delivery outside Canada, the United States, Europe, Australia, and South East Asia.
These locations are treated as International, rest of world shipping zones.
Rest of world shipping availability may vary by:
Product
Supplier
Fulfilment country
Carrier availability
Delivery address
Local import rules
Product restrictions
Shipping rates and estimated delivery times will be shown at checkout where available.
If no shipping option appears at checkout, that product may not currently ship to your location.
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Incorrect Shipping Information
You are responsible for entering the correct shipping address at checkout.
Please check your:
Full name
Street address
Suburb, city, or town
State, province, or region
Postcode or zip code
Country
Email address
Phone number, where required
If you enter the wrong shipping address, contact us as soon as possible at:
[Insert support email]
We will do our best to help, but we cannot guarantee changes once an order has been processed, produced, or shipped.
If an order is returned due to an incorrect address, missed delivery, refusal, or failure to collect, extra shipping fees may apply.
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Lost, Delayed, or Missing Orders
Delivery delays may happen due to:
Postal or courier delays
Customs processing
Public holidays
Weather
Remote delivery locations
Incorrect addresses
High order volumes
Supplier delays
International shipping delays
Events outside our control
If your order appears delayed or missing, contact us at:
[Insert support email]
Please include:
Your name
Order number
Shipping address
Tracking number, if available
We will help investigate the issue with the carrier or fulfilment partner.
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Damaged Orders
If your order arrives damaged, contact us within 7 days of delivery.
Email:
[Insert support email]
Please include:
Your order number
A short description of the damage
Clear photos of the item
Clear photos of the packaging
We may offer a replacement, repair, refund, store credit, or another suitable solution, depending on the issue and your rights under applicable consumer laws.
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Pre Orders and Limited Drops
Some products may be sold as pre orders, limited releases, or story drops.
The estimated shipping or release date will be listed on the product page where possible.
If your order includes both pre order and in stock items, they may ship together or separately depending on the product and fulfilment process.
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Local Pick Up or Local Delivery
If local pick up or local delivery is available, this option will appear at checkout.
Pick up or local delivery may only be available for selected locations, products, farms, events, or story releases.
Details will be provided at checkout or by email.
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Contact
For shipping, tracking, delivery, or access questions, contact:
Storylands Atlas
Email: [Insert support email]
Website: [Insert website URL]
Business name: [Insert legal business name]
ABN or business registration number: [Insert if applicable]